Trust center
Trust & security
Trust should be visible.
Talkigent protects the chain from recorded Voice to reviewed evidence and recipient-verified client reporting. This page states the controls without claiming certifications we have not earned.
How your data is protected
Encrypted storage, signed-in access, named approval, automatic deletion, and a record of every share.
Platform controls
Platform
Separate workspaces
People can open only the customer workspace and information their role allows.
People make the final call
AI scores remain suggestions until a named manager approves them. Only approved reviews can enter a client-facing pack.
Only show what is needed
Sensitive details begin hidden, client packs leave out private quotes and coaching, and each workspace controls when stored work is removed.
Service providers
The hosted product relies on these providers. This list is maintained for transparency.
| Provider | Purpose | Notes |
|---|---|---|
| Supabase | Authentication and database | Tenant-isolated application data. |
| Vercel | Application hosting | Serves the Talkigent web application. |
| Cloudflare R2 | Recording storage | Encrypted object storage for call audio and attachments. |
| Groq | AI scoring and recap | Processes transcripts to produce AI-generated QA suggestions. |
| Soniox | Speech-to-text | Transcribes eligible call recordings. |
| RingCentral | Phone system integration | Read-only access to accounts, recordings, and messages. |
| DigitalOcean | Background processing | Ingest, transcription, scoring, and retention jobs. |
Automatic deletion
Set by each workspace
Recordings and related work are automatically deleted after 90 days. Workspace owners can adjust retention under Settings. Expired recordings and related personal data are removed on a scheduled basis.
Ready to inspect the workflow?
See the sample report, then plan a controlled pilot.